In small towns, having a consistent and knowledgeable team for essential roles like public works and city administration is crucial. As a partner to many small cities in Minnesota, we have compiled some practical tips for reducing city staff turnover and keeping great employees.
Invest in Onboarding and Training Programs
When new employees are well onboarded and trained, they feel valued and capable of contributing meaningfully, even as a new City Clerk or Public Works Director. These programs could involve creating comprehensive job manuals, offering mentorship opportunities, and ensuring continuous professional development. There are many great training and networking opportunities at conferences for water and wastewater professionals, city clerks, and other city professionals coming up.
Knowledge Management and Documentation
In small cities, the departure of key employees or council members can lead to knowledge loss. To counter this, try to establish documentation and policies that help guide new staff (such as a Data Request Policy). Encourage staff to document processes, share best practices, and maintain organized records and digital archives. This guarantees that essential information is accessible to new and current employees.
Implement Succession Planning
Planning for succession involves identifying potential leaders and helping prepare them for leadership roles. This proactive approach not only maintains continuity but also boosts morale by showcasing the city’s commitment to employee growth. By recognizing individuals with the potential to step into higher positions, and providing those growth opportunities when they can, great employees are more likely to stay.
Competitive Compensation and Benefits
Many small cities struggle with offering competitive compensation and benefits packages, but paying your staff well can significantly reduce staff turnover. Research salaries of other small cities and industries in Minnesota to ensure your offers are compelling. When you are limited with the salary you can offer, consider what other benefits you can provide such as flexible work arrangements, professional development opportunities, etc.
Employee Engagement Beyond the City Office
Engaged employees are more likely to stay committed to their roles. Cultivate a positive work environment by promoting open communication, involving employees in decision-making, and acknowledging their contributions. By encouraging your staff to join professional associations with their peers, you can support their access to resources and connections beyond your local city office.
Cross-Training
In small cities, employees often wear many hats. When possible, encourage cross-training to equip employees with versatile skill sets. When teams are small or consist mostly of one person, having a back-up can reduce stress and help employees feel like they have others to lean on in case of sickness or time off.
Strategic Outsourcing & Teaming Up with Neighboring Cities
Recognize the importance of crafting job descriptions that align with your employees’ strengths, as well as where they are needed most. When needed, consider the option of outsourcing certain services when it’s more cost-effective or efficient than stretching internal resources (ie hiring a lawn maintenance company to mow so your Public Works staff can focus on more important tasks). Another option that many small cities leverage is teaming up with neighboring cities for certain services. This can be a great way to share resources and responsibilities and get mutual benefits.
Focus on the Strengths of your Small City
Showcase the unique aspects of your small city, such as its close-knit community and family-friendly, safe environment. Positive relationships are important in any workplace. An environment of connection and appreciation encourages employees to stay dedicated to the city’s mission and their community.
We love working with the employees of small cities and know the value of keeping great employees happy in their workplace! Please feel free to reach out to us if you have questions or if you have infrastructure challenges we can help with.
English 
Spanish